Rob Pina

Robert Pina - Professional Portfolio Robert Pina Customer Service Professional Rep. About Me Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Contact Address: Los Angeles, CA, 90065 Phone: (213) 238-4468 E-mail: robpina80@gmail.com Skills Technical Support: Excellent Administrative support: Excellent Service standard compliance: Excellent Professional telephone demeanor: Excellent Money handling abilities: Excellent Warehousing functions: Excellent Retail store support: Excellent Shipping procedures understanding: Excellent Strategic sales knowledge Recordkeeping strengths Receiving support Order fulfillment Account management Work History Customer Service Representative 7th Floor Loft, Los Angeles, CA | 2017-01 - Current Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests for products, services and company information. Collected and analyzed customer information to prepare product or service reports. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. Customer Service Specialist Cinderellas Bridal, Los Angeles, CA | 2012-01 - 2016-12 Took payment information and other pertinent information such as addresses and phone numbers to place orders. Applied basic sales strategy to engage customers and present solutions to suit individual needs. Recorded account information to open new customer accounts. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Processed customer adjustments to maintain financial accounts. Responded to customer requests for products, services and company information. Customer Service Representative Core Tech Solutions, City of Los Angeles, CA | 2004-02 - 2011-11 Processed customer adjustments to maintain financial accounts. Offered advice and assistance to customers, paying attention to special needs or wants. Answered product and service questions, suggesting other offerings to attract potential customers. Reached out to customers after completed sales to suggest additional service or product purchases. Provided